Frequently Asked Questions

Absolutely! At Earthly Abundance, we work exclusively with genuine natural gemstones. We do not use synthetic or artificially dyed stones.

We personally source gemstones from trusted suppliers around the world, selecting each collection for its natural beauty, color, character, and quality.

Some gemstones undergo accepted industry treatments, such as heating or stabilization, to improve their durability or appearance. For example, our Sleeping Beauty turquoise is stabilized using the Zachery process.

Natural variation is part of what makes every gemstone so special.

We focus on the beauty, authenticity, and quality of our natural gemstones rather than relying on grading terms such as AAA or AAAA, which are not universally standardized for colored gemstones.

We've spent years building relationships with trusted gemstone suppliers around the world and carefully selecting stones for our collections.

Individual gemological reports are not included unless specifically stated in a product listing. Independently testing every gemstone strand would significantly increase costs and production times.

Our commitment is to offer beautiful, genuine gemstones that you can feel confident wearing.

Because we work with genuine natural gemstones, slight variations in color, pattern, shape, and inclusions are to be expected.

We have an in-house photographer and regularly update our product listings to reflect new gemstone batches. We also provide multiple photographs and, whenever possible, videos to help capture each stone's natural beauty.

Please remember that gemstones can look different depending on lighting and screen settings.

For our One of a Kind collection, you'll receive the exact piece photographed.

If you're unsure about a gemstone, please contact us. We're happy to share additional information, photographs, or videos whenever possible.

We work with sterling silver, 14K gold filled, gold vermeil, and solid 14K gold.

Each material is selected for its beauty, quality, and suitability for the design. Some pieces combine different precious-metal finishes, so we recommend reviewing the material details in each product listing.

14K Gold Filled: A substantial layer of 14K gold is mechanically bonded to a base metal. Gold filled jewelry contains at least 5% gold alloy by weight and offers a beautiful, long-lasting alternative to solid gold when cared for properly.

Gold Vermeil: Sterling silver coated with a layer of gold. Our custom gold vermeil components feature approximately 2.5 microns of gold plating, combining the beauty of gold with a sterling silver foundation.

Solid 14K Gold: Gold alloy throughout the entire piece, containing 58.5% pure gold. It's a beautiful choice for everyday wear and heirloom jewelry.

All three options can be wonderful additions to a jewelry collection. The best choice depends on your preferences, lifestyle, and budget.

Responsible sourcing is important to us.

Our founder has spent years traveling to gemstone markets, visiting suppliers, and developing long-standing relationships with independent businesses and artisans, particularly in Jaipur, India.

The gemstone supply chain is complex, and we don't claim that every stone can be traced directly to its mine of origin. Instead, we focus on building trusted relationships, asking questions, visiting workshops when possible, and making thoughtful sourcing decisions.

We believe in being transparent about the materials and craftsmanship behind our jewelry.

Much of our jewelry, including our beaded gemstone designs, is handcrafted in our private studio in downtown Vancouver, Canada.

Our story began in Jaipur, India, in 2017, where we developed relationships with skilled artisans who continue to create selected pieces for our collection.

We also work with trusted suppliers and craftspeople in other locations, including the United States and Italy.

Each product is thoughtfully designed, made, or curated as part of the Earthly Abundance collection.

Most of our beaded gemstone jewelry is made to order in our Vancouver studio.

This allows us to offer a wide variety of gemstones, sizes, lengths, and metal options without compromising on craftsmanship.

Our standard production time is approximately 3–5 business days, although we often finish sooner. Some pieces may have different timelines, which will be noted in the product listing.

Yes! Customization is one of our favorite parts of what we do.

Depending on the design, we may be able to adjust the length, change the metal, add gold accents, or create something entirely unique.

We also welcome fully bespoke requests inspired by your ideas, photographs, or sketches.

Please visit our Custom Request page to share your vision with our team.

Custom orders may require additional production time. As a general guide, custom work completed in Vancouver may take approximately 1–3 weeks, while pieces made with our artisans in India may take 3–6 weeks.

Yes, standard made-to-order jewelry is eligible for return under our regular return policy, provided you select from the options offered in the product listing.

However, pieces customized outside our standard listed options, as well as fully bespoke creations, are final sale.

If you're unsure whether your requested modification would make an item final sale, please contact us before ordering.

Our regular collection includes signature designs and gemstones that we aim to replenish whenever possible.

Our Small Batch collection features limited quantities of exceptional gemstones. Once a particular batch sells out, we may not be able to source the same stones again.

Our One of a Kind collection celebrates truly individual pieces. The jewelry shown is the exact piece you'll receive, and it cannot be reproduced identically.

For the most accurate fit, measure your wrist rather than an existing bracelet.

Wrap a flexible measuring tape comfortably around your wrist without pulling it too tightly. We generally recommend adding approximately ½ inch to your wrist measurement for a comfortable stretch bracelet fit.

If you prefer a looser fit, you may wish to size up.

For bracelets with larger gemstones, simply select your actual wrist measurement from the dropdown menu. Our team accounts for the size of the beads when making your bracelet.

You can also refer to our Bracelet Sizing Guide for additional help.

For carabiner bracelets, select your actual wrist measurement from the product options. We'll account for the clasp and gemstone size when creating your bracelet.

For adjustable clasp bracelets, the listed size range indicates the available fit, including the extender. For example, a 6.5–8 inch bracelet can be adjusted within that range.

If you're unsure, please contact us before ordering. We're always happy to help you find the right fit.

Yes! We want your jewelry to fit beautifully.

If you've purchased our optional $8.99 USD checkout protection, eligible bracelet resizing includes complimentary resizing and return shipping labels.

Without this protection, resizing is complimentary for bracelets originally priced at $250 USD or more.

For other bracelets, our subsidized resizing service is $20 USD, which includes labor and two international shipping labels.

If you're placing a new order of $100 USD or more at the same time, we'll waive the $20 resizing fee.

Please contact our team before sending any jewelry back so we can arrange the appropriate service.

Most Earthly Abundance jewelry is handcrafted to order within 3–5 business days.

We often complete orders sooner, but please allow the full processing window, especially during busy periods.

Processing time is separate from shipping time. Once your order has shipped, you'll receive an automated tracking email.

We'll always do our best!

If you need your jewelry by a specific date, please email hello@earthlyabundancejewelry.com before placing your order. Let us know which pieces you're interested in and when you need them.

We'll check whether expedited production is possible. When we can accommodate a rush request, there's no additional production rush fee, although you'll need to select and pay for express shipping.

Please note that choosing express shipping at checkout does not automatically expedite production.

We offer a 30-minute cancellation window after an order is placed.

If you need to cancel, please use the order cancellation option available through our website footer within that window.

After 30 minutes, we're unable to guarantee cancellation, as our small team may already have started preparing or creating your jewelry.

Of course! If you discover something else you love, simply place a second order and email hello@earthlyabundancejewelry.com with both order numbers.

Let us know you'd like the orders shipped together, and we'll do our best to accommodate your request.

Because orders move through production and fulfillment throughout the day, combining separate orders isn't always possible.

If you've just placed your order, you can cancel it within the 30-minute cancellation window and reorder using the correct address.

Alternatively, email hello@earthlyabundancejewelry.com immediately with the subject line "Urgent Address Change." Please include your order number and complete corrected address.

We'll do our best to help, but once an order has shipped, changes may no longer be possible and additional carrier fees may apply.

Once your order ships, you'll automatically receive an email with your tracking information.

You can also log into your account on our website at any time, select Orders, and view your order status and tracking details.

Please remember that our standard 3–5 business day production period comes before shipping.

Once your jewelry has been made and dispatched, estimated shipping times are:

Canada: Approximately 3–6 business days

Continental United States: Approximately 3–6 business days

Hawaii: Complimentary shipping may take approximately 4–20 days

Canada Express: Approximately 1–2 business days

United States Express: Approximately 1–3 business days

Europe: DHL Express, approximately 2–4 business days

Delivery times for other international destinations vary.

These estimates begin after our standard production period and may be affected by carrier or customs delays.

Yes! Earthly Abundance welcomes customers from around the world.

Shipping services, transit times, and import requirements vary by destination. Available shipping options and costs are shown at checkout.

If you have questions about delivery to your country, please contact our team before placing your order.

For shipments sent under our Delivered Duty Paid (DDP) service, applicable import duties and taxes are handled as part of the shipping arrangement, so you won't be asked to pay those charges again upon delivery.

We offer this service for shipments to the United States and eligible European destinations.

For other international destinations, import duties, taxes, or customs charges may apply and may be collected by local authorities or the delivery carrier.

If you're unsure about your destination, please contact us before ordering.

International shipments occasionally experience customs delays, including inspections that are outside our control.

While these situations are uncommon, customs authorities determine how long an inspection takes, and carriers may not be able to provide an exact release date.

We understand how frustrating delays can be and are always happy to help review the available tracking information.

First, we recommend checking with household members, neighbors, building management, or your concierge, as carriers sometimes leave packages in a secure nearby location.

If you still can't locate your order, please contact us with your order number so we can review the tracking and help initiate a carrier investigation where appropriate.

Orders valued at $500 USD or more require a signature upon delivery.

If you request removal of the signature requirement, please be aware that this can affect delivery security and eligibility for claims relating to loss or theft after carrier-confirmed delivery.

We accept eligible return requests initiated within 7 days of delivery.

Jewelry must be unworn, in its original condition, and returned with its original packaging. Please contact us before sending anything back so our team can authorize your return.

For customers in Canada and the United States, return shipping arrangements depend on your destination, whether you purchased optional checkout protection, and whether you're requesting an exchange, store credit, or refund.

Customized pieces made outside our standard product options and fully bespoke designs are final sale.

For eligible returns within Canada, customers who purchased our optional $8.99 USD checkout protection receive a complimentary return label. Without protection, Canadian customers arrange return shipping at their own expense.

For eligible returns from the United States, customers who purchased the optional protection receive a complimentary return label.

Without protection, we provide complimentary return labels for exchanges or store credit. For refunds, we provide a return label and deduct $20 USD from the refund to help cover international return shipping.

Please contact us before returning your order so we can provide the correct instructions.

We're so sorry if we've made a mistake with your order!

Please email hello@earthlyabundancejewelry.com with your order number and a photograph of the item you received.

If we've sent the wrong piece, we'll arrange a complimentary return label and cover the costs of getting the correct jewelry to you.

If your jewelry arrives damaged or you notice a problem upon delivery, please contact us within 48 hours.

Email hello@earthlyabundancejewelry.com with your order number, a description of the issue, and clear photographs.

Our team will review everything and help determine the appropriate next steps.

We offer a 120-day manufacturing warranty covering defects in materials or workmanship.

If you experience a manufacturing-related issue within 120 days of delivery, please contact us with your order number and photographs so our team can assess the piece.

Manufacturing defects are repaired at no charge during the warranty period.

Normal wear and tear, accidental damage, and misuse are not covered. After the warranty period, repairs may still be available for a fee.

We believe beautiful jewelry should be loved, worn, and treasured for years to come.

If you've purchased jewelry from Earthly Abundance and it needs a little extra care, we're happy to help.

Whether your gemstone necklace needs restringing, a clasp needs replacing, or a stretch bracelet needs repairing, please email hello@earthlyabundancejewelry.com.

We'll assess your piece and provide a quote based on the work required.

Please note that we only offer repair services for jewelry originally purchased from Earthly Abundance.

We recommend keeping all gemstone jewelry away from water, including during showering, swimming, and bathing.

Some natural gemstones are porous or sensitive to moisture, chemicals, and changes in temperature. Stretch bracelets should also be kept dry to protect their elastic.

Solid gold chains and certain non-gemstone gold-filled pieces are generally more tolerant of occasional water exposure, but avoiding unnecessary contact with water and chemicals will help preserve your jewelry.

Every order includes a jewelry care guide to help you keep your pieces looking beautiful.

Gently wipe your jewelry with a soft, dry cloth after wearing it.

Avoid direct contact with perfume, lotions, cleaning products, and harsh chemicals, particularly when wearing natural gemstones.

When not in use, store your jewelry separately in a soft pouch, jewelry box, or suitable airtight jewelry bag, away from excess moisture and humidity.

Every Earthly Abundance order includes a care guide with additional recommendations.

Yes! We believe opening beautiful jewelry should feel special.

Our pieces arrive in elegant Earthly Abundance packaging, including our signature green pouches and black-and-gold jewelry boxes.

At checkout, you can select Full Packaging for the complete presentation or Reduced Packaging if you prefer to minimize unnecessary materials.

We don't currently offer a separate gift-wrapping service.

Absolutely!

Simply enter the recipient's name and shipping address at checkout, and we'll ship the jewelry directly to them.

Every order arrives in our beautiful Earthly Abundance packaging, without pricing information inside.

No. We never include invoices, receipts showing prices, or other pricing information inside our jewelry packages.

Your order confirmation and payment receipt are sent electronically, making it easy to send a gift directly to someone special.

Yes! Earthly Abundance digital gift cards are available through our website.

They're a lovely way to let someone special choose the gemstones, colors, and designs they love most.

Visit our Gift Cards page to explore the available options.

Yes! We'd love to welcome you to the Earthly Abundance community.

Simply subscribe to our email newsletter to receive a special welcome offer for your first purchase.

You'll also be among the first to discover new gemstone collections, limited-edition pieces, and exclusive promotions.

To stay in the loop on special promotions, exclusive offers, and new arrivals, make sure you're subscribed to our email newsletter and following us on Instagram.

It's the best way to discover what's new and enjoy a little something extra from us!

Discount codes must be applied at checkout before completing your purchase.

Unfortunately, we're unable to apply promotional codes retroactively. Because codes remain active in our system, manually applying a discount afterward would not deactivate the original code.

Please double-check that your discount has been applied successfully before completing checkout.

Only one promotional discount code may be applied per order.

If you have multiple codes, we recommend selecting the one that provides the best savings.

Simply click the Account icon at the top left of our website and log in or create an account.

Once logged in, you'll find:

Orders: Review your order history and tracking information.

Loyalty Hub: View your Smile rewards points, discover ways to earn more points, and redeem rewards.

Profile: Review and update your account information.

Our loyalty program is a lovely way to earn rewards while building your Earthly Abundance collection.

Earthly Abundance is based in Vancouver, Canada, and welcomes customers from around the world.

You can change the currency on our website to shop in your preferred currency. We recommend checking your selected currency before placing an order.

Because we're a Canadian company, our Smile Loyalty Program displays rewards values in Canadian dollars (CAD).

If you're shopping in US dollars (USD), your rewards redemption value will be converted into USD at checkout. This is why the amount shown in your Loyalty Hub may differ from the amount displayed during checkout.

Our jewelry is handcrafted in our private studio in downtown Vancouver, Canada.

At this time, our studio is not open to the public, and we're unable to offer in-person shopping or order pickups.

However, we love our local Vancouver community! If you're located in Vancouver, please email hello@earthlyabundancejewelry.com, and we'll be happy to provide a complimentary shipping code as a thank-you for shopping local.

Yes! Earthly Abundance welcomes wholesale partnerships with boutiques, retailers, and businesses interested in carrying our collection.

If you're interested in becoming a retail partner, please visit our Wholesale page and submit an application.

We look forward to learning more about your business!

We'd love to hear from you!

Whether you have a question about our gemstones, need assistance with an order, or would like to discuss a custom creation, our team is happy to help.

You can contact us through:

Contact Form: Available on our website

Email: hello@earthlyabundancejewelry.com

Instagram: @earthlyabundancejewelry

WhatsApp: +1 236-983-9066

We look forward to hearing from you!