Returns and Exchanges

Return & Exchange Policy

At Earthly Abundance, every piece is thoughtfully crafted using genuine gemstones and precious metals. We want you to love your jewelry, and we’re here to help if something isn’t quite right.

Returns

Eligible items may be returned within 7 days of delivery, subject to approval.

To qualify for a return:

  • Items must be unworn, unused, and in original condition

  • Jewelry must be returned in its original packaging

  • All returns must be approved prior to being sent back

Once received by our studio and inspected, approved returns are processed within 3–5 business days. Refunds are issued to the original form of payment. 

Depending on your financial institution, refunds may take an additional 3–7 business days to appear on your statement.

Return Shipping & Processing Fees

United States
For approved U.S. returns, we provide a prepaid return shipping label. A $15 USD return shipping fee will be deducted from your refund to cover the cost of the label.

Canada
Returns from within Canada are accepted by mail only. Customers are responsible for return shipping costs.

Europe & International
Return shipping labels are not provided. Returns are accepted only in extreme or exceptional circumstances, at our discretion.

Exchanges

We are happy to offer exchanges within 7 days of delivery, subject to availability.

Orders placed using a coupon or promotional code are eligible for exchange only and are not refundable. Exchanges may be made for another item of equal or greater value.

Final Sale Items

The following items are final sale and not eligible for return or exchange:

  • Custom or personalized jewelry

  • Sale or discounted items

  • Earrings (for hygiene reasons)

International Orders

Due to customs regulations, duties, VAT, and re-import fees, all international orders are final sale, including those shipped to Europe.

In rare cases where an international return is approved:

  • Customers are responsible for all return shipping costs

  • Packages must be clearly marked as “Returned Canadian goods – no commercial value”

  • Any duties, VAT, or import charges incurred will be deducted from the refund or exchange, or may void the return entirely

Unauthorized international returns may be refused.

Natural Variation

We work with 100% genuine gemstones. Natural variations in color, tone, texture, and inclusions are inherent to each stone and are not considered defects.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos so we can assist you promptly.

How to Start a Return or Exchange

Please email hello@earthlyabundancejewelry.com with your order number and details of your request. Returns sent without prior approval may not be accepted.